Mr. Rajendran had booked a Rapido ride from Madras Central Railway Station to Thoraipakkam in Chennai - a distance of 21 km. While the fare shown on the app was ₹350, the driver who came to pick him up demanded ₹1,000.
Recently, it has become a practice for app based drivers to
charge more than app rate using various excuses like rain,
traffic, diversion due to metro digging, etc.
Here, in this case, the customer situation became worse when
he tried to raise a complaint, the company closed the chat.
While some people only are knowledgeable enough to handle
complaints using these type of apps, most of the people prefer
to talk to a person which is not available in app based services.
The company also cited discrepancy in the dropped location.
This is another problem faced by people. While the app asks
for address, the address is not taken into account. It tries to
convert it into a map based location. Most people would have
noticed this problem. Our postal addresses are not accepted
by these apps.
For the driver, the rough map location is taken into account.
Some drivers use this as an excuse to charge more to actually
move to the destination of the trip.
Will the app companies take these customer's problems seriously?
Is it better to handle customer problems on the app or through
social media ?
The choice is on the company.
No comments:
Post a Comment